Development of an innovative management interface for TELTECH's telephony system. The interface was designed to provide a high-quality user experience and intuitive control over advanced telephony features.
- Dynamic Admin Dashboard: Built using Vuetify, the dashboard provides a clean and responsive UI with real-time data displays and quick access to core telephony functions.
- External System Integration: Integrated with the telephony servers of "Yemot HaMashiach" to support command execution, extension management, call analytics, and more.
- Permission Management: Flexible role-based access control system allowing granular user permission settings.
- User-Centered UI/UX: Designed for non-technical users, emphasizing clarity, ease of use, and accessibility.
- Vue.js & Vuetify: For building a modern, responsive, and user-friendly front-end.
- Node.js: For handling server-side logic, API endpoints, and communication with telephony systems.
- MongoDB: For managing dynamic and flexible data structures.
- Yemot HaMashiach Telephony API: Integration with their telephony servers for full control of routing, extensions, and IVR features.
The primary challenge was balancing complex technical functionality with simplicity for end-users with no technical background. This required a thorough understanding of user needs and close collaboration with the TELTECH team. Additionally, integrating with Yemot’s telephony infrastructure demanded deep understanding of their communication protocols and building a robust backend to support it.
The system is now fully deployed and actively used across the organization, managing dozens of extensions and call flows. It has led to significant operational efficiency, time savings, and improved satisfaction among service and support teams.Let's Talk
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